TO JIM AND ALL READERS

TO JIM AND ALL READERS,

I purchased my 99 explorer about a year ago. The warranty on it is through a third party warranty company.

As you already know my tranny went and I brought it in to get serviced. (it was getting stuck in 4th gear at a stop light). Anyways I brought it in and they set it up for warranty work, and called me back to tell me it was not covered by the third party 3 year Power Train warranty!

I asked as to why this was, and they told me that because I don't have service records of oil changes at a profession shop, my warranty is void. I change my own oil to save money and because it is a no brainer, and I am punished! Crazy! I am still a bit confused as to what the HELL my engine oil even being changed at all, no matter by who, has anything to do with a transmission!? The warranty Cost me $2000 dollars, and the job is roughly a bit more than that! so now I am out my Warranty (they wont refund it because it has been more than 30 days since the purchase) and I am out the repair. so a broken tranny cost me nearly $5000 because of this STUPID warranty company. The company name was GLOBAL WARRANTY.

Just a note to all of you readers out there planning on buying a used vehicle, DO NOT BY AN EXTENDED WARRANTY FROM A THIRD PARTY! It is a nightmare. The ford warranty I had on it was GREAT! no hassles and loaner car without even asking, but not this with this third party warranty.

Jim, do you know if they can even get away with something like that? It is kind of ruthless if you ask me.

BE WARNED!


--
-Andy
99 Ford Explorer XLS
www.cardomain.com/id/andylabelle

On Wed, 23 Feb 2005 11:19:14 -0500, "Teleplus Gatineau"
> wrote:

>TO JIM AND ALL READERS,
>
>I purchased my 99 explorer about a year ago. The warranty on it is through a third party warranty company.
>
>As you already know my tranny went and I brought it in to get serviced. (it was getting stuck in 4th gear at a stop light). Anyways I brought it in and they set it up for warranty work, and called me back to tell me it was not covered by the third party 3 year Power Train warranty!
>
>I asked as to why this was, and they told me that because I don't have service records of oil changes at a profession shop, my warranty is void. I change my own oil to save money and because it is a no brainer, and I am punished! Crazy! I am still a bit confused as to what the HELL my engine oil even being changed at all, no matter by who, has anything to do with a transmission!? The warranty Cost me $2000 dollars, and the job is roughly a bit more than that! so now I am out my Warranty (they wont refund it because it has been more than 30 days since the purchase) and I am out the repair. so a broken tranny cost me nearly $5000 because of this STUPID warranty company. The company name was GLOBAL WARRANTY.
>
>Just a note to all of you readers out there planning on buying a used vehicle, DO NOT BY AN EXTENDED WARRANTY FROM A THIRD PARTY! It is a nightmare. The ford warranty I had on it was GREAT! no hassles and loaner car without even asking, but not this with this third party warranty.
>
>Jim, do you know if they can even get away with something like that? It is kind of ruthless if you ask me.
>
>BE WARNED!

This is an interesting problem.
If the warranty says you need to be able to *prove* normal maintenance
was done, they usually want to see receipts for the work done.
However, I recall that courts have ruled that if you can show receipts
for the parts (oil, filter, etc.) bought at intervals that match
maintenance schedules, that counts. But, who keeps these receipts?
In your case, it depends on what the warranty actually says, *and* how
well you can do at convincing people that the engine oil changes don't
affect the tranny (in 68, the Chevy dealer I bought my Camaro from
tried to deny a warranty claim for a mirror dropping off because I
didn't have the oil changed there; first, I asked them to show me the
oil passage to the mirror, and then I told them that that the next
step would be for a JAG officer to ask the same question. They
replaced the mirror.).
Extended warranties need to be read very carefully. What the salesman
says is specifically worthless; it's what the warranty says that will
be followed. If the warranty requires proof of maintenance, that's
what you'll need to provide.
Sorry, but that's how I understand it.

--
Bill Funk
Change "g" to "a"

Andy

The U.S. federal Magnuson-Moss Warranty Act prohibits warranty issuers from
requiring you to use a certain "brands" for service, parts, etc as a
condition to maintain warranty coverage. I'm not sure about professional vs.
do-it-yourself. And of course this is not really a warranty but a service
contract anyway. Your question is interesting and worth some research (I'm
actually writing a feature story on warranty rights in the next few weeks
and will check your case with my experts.) I really think this is something
you should run by an attorney specializing in consumer law. You might check
with your state attorney general's office, consumer protection department
and possibility DMV repairers division. Or are you in Canada? Global looks
like a Canadian company?
They might be interested and/or give
you some names of attorneys to contact.

From the perspective of what is "reasonable," disclaiming the warranty on
the basis of engine oil changes seems unreasonable. Even if there is wording
in the contract, it would seem to me that courts would not be inclined to
uphold unreasonable provisions .... but you never know. There might even be
some kind of provision in your state law to protect you. If I find out any
more from my experts while this thread is still active, I'll post back. Did
you check the contract? Can you post the pertinent wording? Did you buy this
third party contract or was it provided as part of the sale. Was it through
a Ford dealer or a used car shop? If it's a dealer, he may be able to muscle
the company for you. Who did the warranty work? Did you say you don't have
receipts for the oil changes you did yourself? Where are you?

You might consider filing a BBB complaint. This company is a BBB member. You
might check this:
http://www.bbblondon.on.ca/commonreport.html?bid=1907


Assuming there are not other issues, I'd be really surprised if you would
not prevail in this in a court or even with the threat of court. Of course,
the service contract industry has a horrible reputation. Just the idea that
they would try to get out of covering this on the basis of oil changes shows
what they are like. Unless the contract is issued and backed by an
automaker, it may not be worth much. You certainly have to read the fine
print. But again, I certainly would not drop this if I were you.

You must keep us posted about how this goes.


--
Regards,
Anthony Giorgianni

The return address for this post is fictitious. Please reply by posting back
to the newsgroup.
"Teleplus Gatineau" > wrote in message
. ..
TO JIM AND ALL READERS,

I purchased my 99 explorer about a year ago. The warranty on it is through a
third party warranty company.

As you already know my tranny went and I brought it in to get serviced. (it
was getting stuck in 4th gear at a stop light). Anyways I brought it in and
they set it up for warranty work, and called me back to tell me it was not
covered by the third party 3 year Power Train warranty!

I asked as to why this was, and they told me that because I don't have
service records of oil changes at a profession shop, my warranty is void. I
change my own oil to save money and because it is a no brainer, and I am
punished! Crazy! I am still a bit confused as to what the HELL my engine oil
even being changed at all, no matter by who, has anything to do with a
transmission!? The warranty Cost me $2000 dollars, and the job is roughly a
bit more than that! so now I am out my Warranty (they wont refund it because
it has been more than 30 days since the purchase) and I am out the repair.
so a broken tranny cost me nearly $5000 because of this STUPID warranty
company. The company name was GLOBAL WARRANTY.

Just a note to all of you readers out there planning on buying a used
vehicle, DO NOT BY AN EXTENDED WARRANTY FROM A THIRD PARTY! It is a
nightmare. The ford warranty I had on it was GREAT! no hassles and loaner
car without even asking, but not this with this third party warranty.

Jim, do you know if they can even get away with something like that? It is
kind of ruthless if you ask me.

BE WARNED!


--
-Andy
99 Ford Explorer XLS
www.cardomain.com/id/andylabelle

I bought it through a used car dealer. The warranty company said he would be
held liable if he admits to saying I was aloud to change my own oil, but he
is not going to admit that. he isn't dumb...

Warranty work was not completed after inspection we moved to a cheaper
mechanic once I found out it was my own pocket paying. I told them that I
never kept the receipts for the oil filters and oil. they told me it was
pointless to even keep them because they wouldn't accept that as a
legitimate oil change.

I will post the exact wording on the contract when I get back to work
tomorrow. I don't have the Contract with me right now. I am located in
Ottawa, and I tried to go to the BBB website and file a complaint, but I
can't. The website gives you a list of possible violations, and this type
of violation is not on there. I tried to click on civil rights and it said
they don't have a department for civil rights. I will try to call them
about it. This company has had complaints before.

Thanks for the help. Talk to you soon,

-ANDY
"Anthony Giorgianni" >
wrote in message
...
> Andy
>
> The U.S. federal Magnuson-Moss Warranty Act prohibits warranty issuers
> from
> requiring you to use a certain "brands" for service, parts, etc as a
> condition to maintain warranty coverage. I'm not sure about professional
> vs.
> do-it-yourself. And of course this is not really a warranty but a service
> contract anyway. Your question is interesting and worth some research (I'm
> actually writing a feature story on warranty rights in the next few weeks
> and will check your case with my experts.) I really think this is
> something
> you should run by an attorney specializing in consumer law. You might
> check
> with your state attorney general's office, consumer protection department
> and possibility DMV repairers division. Or are you in Canada? Global looks
> like a Canadian company?
> They might be interested and/or give
> you some names of attorneys to contact.
>
> From the perspective of what is "reasonable," disclaiming the warranty on
> the basis of engine oil changes seems unreasonable. Even if there is
> wording
> in the contract, it would seem to me that courts would not be inclined to
> uphold unreasonable provisions .... but you never know. There might even
> be
> some kind of provision in your state law to protect you. If I find out any
> more from my experts while this thread is still active, I'll post back.
> Did
> you check the contract? Can you post the pertinent wording? Did you buy
> this
> third party contract or was it provided as part of the sale. Was it
> through
> a Ford dealer or a used car shop? If it's a dealer, he may be able to
> muscle
> the company for you. Who did the warranty work? Did you say you don't have
> receipts for the oil changes you did yourself? Where are you?
>
> You might consider filing a BBB complaint. This company is a BBB member.
> You
> might check this:
> http://www.bbblondon.on.ca/commonreport.html?bid=1907
>
>
> Assuming there are not other issues, I'd be really surprised if you would
> not prevail in this in a court or even with the threat of court. Of
> course,
> the service contract industry has a horrible reputation. Just the idea
> that
> they would try to get out of covering this on the basis of oil changes
> shows
> what they are like. Unless the contract is issued and backed by an
> automaker, it may not be worth much. You certainly have to read the fine
> print. But again, I certainly would not drop this if I were you.
>
> You must keep us posted about how this goes.
>
>
> --
> Regards,
> Anthony Giorgianni
>
> The return address for this post is fictitious. Please reply by posting
> back
> to the newsgroup.
> "Teleplus Gatineau" > wrote in message
> . ..
> TO JIM AND ALL READERS,
>
> I purchased my 99 explorer about a year ago. The warranty on it is through
> a
> third party warranty company.
>
> As you already know my tranny went and I brought it in to get serviced.
> (it
> was getting stuck in 4th gear at a stop light). Anyways I brought it in
> and
> they set it up for warranty work, and called me back to tell me it was not
> covered by the third party 3 year Power Train warranty!
>
> I asked as to why this was, and they told me that because I don't have
> service records of oil changes at a profession shop, my warranty is void.
> I
> change my own oil to save money and because it is a no brainer, and I am
> punished! Crazy! I am still a bit confused as to what the HELL my engine
> oil
> even being changed at all, no matter by who, has anything to do with a
> transmission!? The warranty Cost me $2000 dollars, and the job is roughly
> a
> bit more than that! so now I am out my Warranty (they wont refund it
> because
> it has been more than 30 days since the purchase) and I am out the repair.
> so a broken tranny cost me nearly $5000 because of this STUPID warranty
> company. The company name was GLOBAL WARRANTY.
>
> Just a note to all of you readers out there planning on buying a used
> vehicle, DO NOT BY AN EXTENDED WARRANTY FROM A THIRD PARTY! It is a
> nightmare. The ford warranty I had on it was GREAT! no hassles and loaner
> car without even asking, but not this with this third party warranty.
>
> Jim, do you know if they can even get away with something like that? It is
> kind of ruthless if you ask me.
>
> BE WARNED!
>
>
> --
> -Andy
> 99 Ford Explorer XLS
> www.cardomain.com/id/andylabelle
>
>
>

Yes call the BBB and check with authorities. I don't know Canadian laws, but
it's worth a shot. I still would consult with an attorney, though it sounds
like you had an unauthorized shop do the repair, if I understand you
correctly. I WOULD like to see the contract wording. I'm not a big fan of
buying a car from a used car dealer, incidentally. Seems like you get the
worst of both worlds.


--
Regards,
Anthony Giorgianni

The return address for this post is fictitious. Please reply by posting back
to the newsgroup.



"Teleplus Gatineau" > wrote in message
. ..
> I bought it through a used car dealer. The warranty company said he would
be
> held liable if he admits to saying I was aloud to change my own oil, but
he
> is not going to admit that. he isn't dumb...
>
> Warranty work was not completed after inspection we moved to a cheaper
> mechanic once I found out it was my own pocket paying. I told them that I
> never kept the receipts for the oil filters and oil. they told me it was
> pointless to even keep them because they wouldn't accept that as a
> legitimate oil change.
>
> I will post the exact wording on the contract when I get back to work
> tomorrow. I don't have the Contract with me right now. I am located in
> Ottawa, and I tried to go to the BBB website and file a complaint, but I
> can't. The website gives you a list of possible violations, and this type
> of violation is not on there. I tried to click on civil rights and it said
> they don't have a department for civil rights. I will try to call them
> about it. This company has had complaints before.
>
> Thanks for the help. Talk to you soon,
>
> -ANDY

Teleplus Gatineau wrote:

> TO JIM AND ALL READERS,
>
> I purchased my 99 explorer about a year ago. The warranty on it is
> through a third party warranty company.
>
> As you already know my tranny went and I brought it in to get serviced.
> (it was getting stuck in 4th gear at a stop light). Anyways I brought it
> in and they set it up for warranty work, and called me back to tell me
> it was not covered by the third party 3 year Power Train warranty!
>
> I asked as to why this was, and they told me that because I don't have
> service records of oil changes at a profession shop, my warranty is
> void. I change my own oil to save money and because it is a no brainer,
> and I am punished! Crazy! I am still a bit confused as to what the HELL
> my engine oil even being changed at all, no matter by who, has anything
> to do with a transmission!? The warranty Cost me $2000 dollars, and the
> job is roughly a bit more than that! so now I am out my Warranty (they
> wont refund it because it has been more than 30 days since the purchase)
> and I am out the repair. so a broken tranny cost me nearly $5000 because
> of this STUPID warranty company. The company name was GLOBAL WARRANTY.
>
> Just a note to all of you readers out there planning on buying a used
> vehicle, DO NOT BY AN EXTENDED WARRANTY FROM A THIRD PARTY! It is a
> nightmare. The ford warranty I had on it was GREAT! no hassles and
> loaner car without even asking, but not this with this third party warranty.
>
> Jim, do you know if they can even get away with something like that? It
> is kind of ruthless if you ask me.
>
> BE WARNED!
>
>
> --
> -Andy
> 99 Ford Explorer XLS
> www.cardomain.com/id/andylabelle <http://www.cardomain.com/id/andylabelle>

Do you have small claims courts? here (in California) this would be a
good case for small claims court. Easy, you don't need a lawyer, it
doesn't cost anything except a small court charge and you can sue for up
to $5,000.

Sadly, they can get away with this but you'd have to check the fine print on
the signed warranty contract..... Most of the (very few) contracts I have
read, usually have some statement regarding service records....

I can only suggest calling one of those "free advice" lawyers to see if
there's a chance you might get some restitution but be wary... no sense
throwing good money after bad.

Teleplus Gatineau wrote:
> TO JIM AND ALL READERS,
>
> I purchased my 99 explorer about a year ago. The warranty on it is
> through a third party warranty company.
>
> As you already know my tranny went and I brought it in to get serviced.
> (it was getting stuck in 4th gear at a stop light). Anyways I brought it
> in and they set it up for warranty work, and called me back to tell me
> it was not covered by the third party 3 year Power Train warranty!
>
> I asked as to why this was, and they told me that because I don't have
> service records of oil changes at a profession shop, my warranty is
> Snip

a post in html, ewwwww

just a question while on this subject.

i purchased extended warranty from dealer when i bought car new-it is not Ford, but i had one minor claim ($200) and they paid Ok.

I now have 60000 miles & maintenance schedule says change transmission fluid. However, my mechanic, whom I really trust, says the transmission fluid is really clean and does not need to be changed.

So my question-should I follow the maintence schedule and change the transmission fluid?
Or trust my mechanic who says don't bother at this mileage because the fluid looks fine?

the transmission fluid was changed at 30k interval. I am a pretty easy driver.

2000 Limited
5.0 V8 4X2
"Teleplus Gatineau" > wrote in message . ..
TO JIM AND ALL READERS,

I purchased my 99 explorer about a year ago. The warranty on it is through a third party warranty company.

As you already know my tranny went and I brought it in to get serviced. (it was getting stuck in 4th gear at a stop light). Anyways I brought it in and they set it up for warranty work, and called me back to tell me it was not covered by the third party 3 year Power Train warranty!

I asked as to why this was, and they told me that because I don't have service records of oil changes at a profession shop, my warranty is void. I change my own oil to save money and because it is a no brainer, and I am punished! Crazy! I am still a bit confused as to what the HELL my engine oil even being changed at all, no matter by who, has anything to do with a transmission!? The warranty Cost me $2000 dollars, and the job is roughly a bit more than that! so now I am out my Warranty (they wont refund it because it has been more than 30 days since the purchase) and I am out the repair. so a broken tranny cost me nearly $5000 because of this STUPID warranty company. The company name was GLOBAL WARRANTY.

Just a note to all of you readers out there planning on buying a used vehicle, DO NOT BY AN EXTENDED WARRANTY FROM A THIRD PARTY! It is a nightmare. The ford warranty I had on it was GREAT! no hassles and loaner car without even asking, but not this with this third party warranty.

Jim, do you know if they can even get away with something like that? It is kind of ruthless if you ask me.

BE WARNED!


--
-Andy
99 Ford Explorer XLS
www.cardomain.com/id/andylabelle

Do yourself a favour and change it. You don't want to get bit in the ass from these warranty ****ers when it comes time to do some major repair. take it from me. I learned the hard way.

save yourself the headache and sore wallet.

-Andy
"stevef" > wrote in message ...
just a question while on this subject.

i purchased extended warranty from dealer when i bought car new-it is not Ford, but i had one minor claim ($200) and they paid Ok.

I now have 60000 miles & maintenance schedule says change transmission fluid. However, my mechanic, whom I really trust, says the transmission fluid is really clean and does not need to be changed.

So my question-should I follow the maintence schedule and change the transmission fluid?
Or trust my mechanic who says don't bother at this mileage because the fluid looks fine?

the transmission fluid was changed at 30k interval. I am a pretty easy driver.

2000 Limited
5.0 V8 4X2
"Teleplus Gatineau" > wrote in message . ..
TO JIM AND ALL READERS,

I purchased my 99 explorer about a year ago. The warranty on it is through a third party warranty company.

As you already know my tranny went and I brought it in to get serviced. (it was getting stuck in 4th gear at a stop light). Anyways I brought it in and they set it up for warranty work, and called me back to tell me it was not covered by the third party 3 year Power Train warranty!

I asked as to why this was, and they told me that because I don't have service records of oil changes at a profession shop, my warranty is void. I change my own oil to save money and because it is a no brainer, and I am punished! Crazy! I am still a bit confused as to what the HELL my engine oil even being changed at all, no matter by who, has anything to do with a transmission!? The warranty Cost me $2000 dollars, and the job is roughly a bit more than that! so now I am out my Warranty (they wont refund it because it has been more than 30 days since the purchase) and I am out the repair. so a broken tranny cost me nearly $5000 because of this STUPID warranty company. The company name was GLOBAL WARRANTY.

Just a note to all of you readers out there planning on buying a used vehicle, DO NOT BY AN EXTENDED WARRANTY FROM A THIRD PARTY! It is a nightmare. The ford warranty I had on it was GREAT! no hassles and loaner car without even asking, but not this with this third party warranty.

Jim, do you know if they can even get away with something like that? It is kind of ruthless if you ask me.

BE WARNED!


--
-Andy
99 Ford Explorer XLS
www.cardomain.com/id/andylabelle