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Concealed factory / lot damage prior to sale of a "new" 2006 Honda Civic
I just bought a brand new 06 Civic. When I took the car home I noticed a slight warping on the right side panel where bumper meets the body. I contacted the dealer and sent him photos the next morning. He called and said he checked his computer records and didn't find any indication of a possible lot damage/repairs. I replied, in writing, acknowledging his not finding any repair records prior to sale and that we were worried about safety features working properly and would always like to be informed of possible prior damage/repairs. The next morning, I got a call, that he had checked again -- this time with the "service" department and had INDEED found that there was lot repair/damage that involved replacing the bumper and a paint job and he was going to find out more about when at work. So at the end, we were sold a NEW car, that was damaged and repaired (with visible signs remaining) prior to sale and we were not disclosed this info until later. I would NEVER have bought this car had I known about this possibility. What are my rights as a consumer here? Repair is not an option for us since we bought a new car just so we can have a car we were sure had no prior damage! Can this be sufficient grounds for demanding an exchange (I only had the car for 2 days). The evidence is there, and acknowledged by the dealer. I know Honda is very meticulous about dealers delivering cars in good shape. Would I be better off going through Honda and not the dealer? We are at a loss as to what to do now. Any advice would be greatly appreciated! Ben |
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Concealed factory / lot damage prior to sale of a "new" 2006 Honda Civic
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#3
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Concealed factory / lot damage prior to sale of a "new" 2006 Honda Civic
> wrote in message oups.com... > > I just bought a brand new 06 Civic. When I took > the car home I noticed a slight warping on the right > side panel where bumper meets the body. > > I contacted the dealer and sent him photos the > next morning. He called and said he checked his > computer records and didn't find any indication of a possible lot > damage/repairs. > > I replied, in writing, acknowledging his not finding > any repair records prior to sale and that we were worried > about safety features working properly and would > always like to be informed of possible prior damage/repairs. > > The next morning, I got a call, that he had checked > again -- this time with the "service" department and > had INDEED found that there was lot repair/damage > that involved replacing the bumper and a paint job > and he was going to find out more about when at work. > > So at the end, we were sold a NEW car, that was damaged > and repaired (with visible signs remaining) prior to sale and > we were not disclosed this info until later. I would NEVER > have bought this car had I known about this possibility. > > What are my rights as a consumer here? Repair is not an > option for us since we bought a new car just so we can > have a car we were sure had no prior damage! Can this be > sufficient grounds for demanding an exchange (I only > had the car for 2 days). The evidence is there, and acknowledged > by the dealer. I know Honda is very meticulous about > dealers delivering cars in good shape. Would I be better > off going through Honda and not the dealer? We are at a > loss as to what to do now. Any advice would be greatly > appreciated! > > Ben > Surprised you did not check the car out completely before signing anything or taking possesion of the car. I made that mistake years ago with a new Vette in 1971 that did not make it more than 5 miles from the dealer before breaking down. The car was rough when I started it on the lot. I went through hell trying to get the car fixed.... lawyer told me I was stuck with it. Ever since then I have stayed away from GM products. I would recommend you contact Honda Customer Service to tell them about the problem as well as putting pressure on the dealer. Try and find a good lawyer if all else fails. |
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Concealed factory / lot damage prior to sale of a "new" 2006 Honda Civic
On Sat, 01 Apr 2006 22:47:12 GMT, Matt Ion >
wrote: wrote: >> I just bought a brand new 06 Civic. When I took >> the car home I noticed a slight warping on the right >> side panel where bumper meets the body. >> >> I contacted the dealer and sent him photos the >> next morning. He called and said he checked his >> computer records and didn't find any indication of a possible lot >> damage/repairs. >> >> I replied, in writing, acknowledging his not finding >> any repair records prior to sale and that we were worried >> about safety features working properly and would >> always like to be informed of possible prior damage/repairs. >> >> The next morning, I got a call, that he had checked >> again -- this time with the "service" department and >> had INDEED found that there was lot repair/damage >> that involved replacing the bumper and a paint job >> and he was going to find out more about when at work. >> >> So at the end, we were sold a NEW car, that was damaged >> and repaired (with visible signs remaining) prior to sale and >> we were not disclosed this info until later. I would NEVER >> have bought this car had I known about this possibility. >> >> What are my rights as a consumer here? Repair is not an >> option for us since we bought a new car just so we can >> have a car we were sure had no prior damage! Can this be >> sufficient grounds for demanding an exchange (I only >> had the car for 2 days). The evidence is there, and acknowledged >> by the dealer. I know Honda is very meticulous about >> dealers delivering cars in good shape. Would I be better >> off going through Honda and not the dealer? We are at a >> loss as to what to do now. Any advice would be greatly >> appreciated! > >Your specific rights will vary depending on the jurisdiction you're in, >but I'd think any reputable dealer would offer an exchange immediately, >especially after discovering that they DID know about AND HAVE A RECORD >OF the damage and repair. The fact that it was damaged, repaired, and >then put on the lot and sold as new without any OBVIOUS indication of >the damage (note on the sales sticker or at least on the paperwork) >should be reason enough for an investigation by the BBB or any number of >Auto Dealers associations. > >I'd go back to the dealership right away and ask THE MANAGER (not the >salesman) to replace the car with a new one immediately... if they get >snotty about it, I'd INSIST on a replacement immediately ("You WILL >exchange this!" rather than "Could you exchange this?"), and threaten >legal action... but again, if they're a halfway-reputable dealer, that >shouldn't be necessary. > > >--- >avast! Antivirus: Outbound message clean. >Virus Database (VPS): 0613-2, 03/31/2006 >Tested on: 4/1/2006 2:47:11 PM >avast! - copyright (c) 1988-2005 ALWIL Software. >http://www.avast.com > > That might come up too hostile with the dealer. First off I would go down to the dealer as soon as possible and get them to replace it. If you get no where with the sales manager, ask for the general manager (a lot of people don't do this) as he/she would be you last resort of getting anything done. Tell them your disappointment in this situation and the only way you will be satisfied is that you get another car. If all else fails then threaten them with a lawyer/lawsuit if they don't make it right. Since the cost will be probably over the limit of what the district court can handle, it'll go directly to county court so that saves you one step in the lawsuit. make sure to document when you spoke to who and confirmed that they told you that it was damaged, because I doubt that they would admit this in court. It doesn't hold up as much in court as an actual letter but it helps since you have an exact day and time. Everyone gets caught up in the car buying that they forget to check the car and ensure there is nothing wrong with it. I'd spend a good few hours at my next car purchase to make sure that this doesn't happen. I'm sure the sales guy would really like that |
#6
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Concealed factory / lot damage prior to sale of a "new" 2006 Honda Civic
Before you threaten a lawsuit, read your sales contract. If it says that
you gave up your right to going to court and you must enter into binding arbitration, you are probably stuck with binding arbitration because of all the jackasses elected to Congress and state legislatures. Binding arbitration clauses are for the most part enforcable these days and sueing is a waste of time and money. So go down first to the dealer and ask the manager for a new car. If he refuses, tell him you will follow the rules into arbitration and in addition you will notify the BBB and state attorney general of this apparent fraud. Tell him also you will get a parade permit and parade outside his dealership every weekend with a sign explaining the fraud until the car is replaced. Don't let him tell you it is as good as new. It is not. Factory paint always last longer than body shop work. <Nick> wrote in message ... > On Sat, 01 Apr 2006 22:47:12 GMT, Matt Ion > > wrote: > wrote: >>> I just bought a brand new 06 Civic. When I took >>> the car home I noticed a slight warping on the right >>> side panel where bumper meets the body. >>> >>> I contacted the dealer and sent him photos the >>> next morning. He called and said he checked his >>> computer records and didn't find any indication of a possible lot >>> damage/repairs. >>> >>> I replied, in writing, acknowledging his not finding >>> any repair records prior to sale and that we were worried >>> about safety features working properly and would >>> always like to be informed of possible prior damage/repairs. >>> >>> The next morning, I got a call, that he had checked >>> again -- this time with the "service" department and >>> had INDEED found that there was lot repair/damage >>> that involved replacing the bumper and a paint job >>> and he was going to find out more about when at work. >>> >>> So at the end, we were sold a NEW car, that was damaged >>> and repaired (with visible signs remaining) prior to sale and >>> we were not disclosed this info until later. I would NEVER >>> have bought this car had I known about this possibility. >>> >>> What are my rights as a consumer here? Repair is not an >>> option for us since we bought a new car just so we can >>> have a car we were sure had no prior damage! Can this be >>> sufficient grounds for demanding an exchange (I only >>> had the car for 2 days). The evidence is there, and acknowledged >>> by the dealer. I know Honda is very meticulous about >>> dealers delivering cars in good shape. Would I be better >>> off going through Honda and not the dealer? We are at a >>> loss as to what to do now. Any advice would be greatly >>> appreciated! >> >>Your specific rights will vary depending on the jurisdiction you're in, >>but I'd think any reputable dealer would offer an exchange immediately, >>especially after discovering that they DID know about AND HAVE A RECORD >>OF the damage and repair. The fact that it was damaged, repaired, and >>then put on the lot and sold as new without any OBVIOUS indication of >>the damage (note on the sales sticker or at least on the paperwork) >>should be reason enough for an investigation by the BBB or any number of >>Auto Dealers associations. >> >>I'd go back to the dealership right away and ask THE MANAGER (not the >>salesman) to replace the car with a new one immediately... if they get >>snotty about it, I'd INSIST on a replacement immediately ("You WILL >>exchange this!" rather than "Could you exchange this?"), and threaten >>legal action... but again, if they're a halfway-reputable dealer, that >>shouldn't be necessary. >> >> >>--- >>avast! Antivirus: Outbound message clean. >>Virus Database (VPS): 0613-2, 03/31/2006 >>Tested on: 4/1/2006 2:47:11 PM >>avast! - copyright (c) 1988-2005 ALWIL Software. >>http://www.avast.com >> >> > > > That might come up too hostile with the dealer. First off I > would go down to the dealer as soon as possible and get them to > replace it. If you get no where with the sales manager, ask for the > general manager (a lot of people don't do this) as he/she would be you > last resort of getting anything done. Tell them your disappointment in > this situation and the only way you will be satisfied is that you get > another car. > If all else fails then threaten them with a lawyer/lawsuit if > they don't make it right. Since the cost will be probably over the > limit of what the district court can handle, it'll go directly to > county court so that saves you one step in the lawsuit. make sure to > document when you spoke to who and confirmed that they told you that > it was damaged, because I doubt that they would admit this in court. > It doesn't hold up as much in court as an actual letter but it helps > since you have an exact day and time. > Everyone gets caught up in the car buying that they forget to > check the car and ensure there is nothing wrong with it. I'd spend a > good few hours at my next car purchase to make sure that this doesn't > happen. I'm sure the sales guy would really like that > > > |
#7
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Concealed factory / lot damage prior to sale of a "new" 2006 Honda Civic
At least in the past (late 80's) Honda was very strict about selling a
damaged car as new. At the time, my next-door neighbor was the Honda rep for our section of the state. He always had the classiest Hondas to drive. All of a sudden, he was driving a new Civic rather than the 4-wheel steering Prelude in his driveway. I asked him about this, and he said that it had been slightly damaged during transit (a little ding in the hood, I think). He had to put a few thousand miles on it so the car would be sold as a used car, not new. The repair was pristine, but Honda did not want the car sold as new. I have no reason to believe that Honda has changed their position since then. First talk with the dealer to try to get satisfaction. If that doesn't help, get your local Honda of America rep and talk to him. I'll be surprised if that doesn't solve the problem. > wrote in message oups.com... > > I just bought a brand new 06 Civic. When I took > the car home I noticed a slight warping on the right > side panel where bumper meets the body. > > I contacted the dealer and sent him photos the > next morning. He called and said he checked his > computer records and didn't find any indication of a possible lot > damage/repairs. > > I replied, in writing, acknowledging his not finding > any repair records prior to sale and that we were worried > about safety features working properly and would > always like to be informed of possible prior damage/repairs. > > The next morning, I got a call, that he had checked > again -- this time with the "service" department and > had INDEED found that there was lot repair/damage > that involved replacing the bumper and a paint job > and he was going to find out more about when at work. > > So at the end, we were sold a NEW car, that was damaged > and repaired (with visible signs remaining) prior to sale and > we were not disclosed this info until later. I would NEVER > have bought this car had I known about this possibility. > > What are my rights as a consumer here? Repair is not an > option for us since we bought a new car just so we can > have a car we were sure had no prior damage! Can this be > sufficient grounds for demanding an exchange (I only > had the car for 2 days). The evidence is there, and acknowledged > by the dealer. I know Honda is very meticulous about > dealers delivering cars in good shape. Would I be better > off going through Honda and not the dealer? We are at a > loss as to what to do now. Any advice would be greatly > appreciated! > > Ben > |
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