Land Rover Discovery bonnet release at 60 km/h

Dave Liquorice wrote:
.....
>
> **** happens, but the attitude of Customer Care leaves a little to be
> desired but that may be down to a reaction against your apparently
> agressive attitude. If you want people to do things for you, don't upset
> them. Human nature being what it is means that some one annoyed by
> someone will do the minimum required (or by the book). Get them on your
> side and more stops are likely to be pulled out to assist you and get you
> what you want.
>
> --
> Cheers
> Dave. pam is missing e-mail

I agree with you Dave. I was polite to all I spoke to at Land Rover
Customer Care and thought that they would understand the severity of
our experience. Several did understand and could put themselves in our
shoes, however the ones that had the power to make things better chose
to not to. Thus it seems to me that the latter were thinking about the
bottom line rather than their customer; i.e. they didn't seem to "care".