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#1
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Have a 2001 Honda Civic with 58,000 miles that is using about a quart
of oil every thousand miles. Had the local dealer do a consumption test, the technician confirmed and documented the usage and advised it was excessive. However, the service manager reports it as "normal", and claims the Honda Care warranty will not cover repairs. The car was purchased used with 16,000 from the same dealership. I should also add the motor has some piston slap when started cold, however the oil has been changed regularly by this very same dealer since i purchased it. I asked the service manager how many customers they had with Normal usage of 1qt./1000 miles and he had no response. The guy is pretty new to this dealer, and i would say he is stonewalling me at this point and not providing any assistance. He did recommend i have the motor taken down to see if they can find the cause of the problem, however i would be responsbile for the cost's, including replacing the timing belt, and all other parts as part of the 60,000 mile service interval. I have asked to speak with the regional service rep for honda and am awaiting his call back; in the meantime, can anyone report or advise on similar experience's or knowledge of how to handle this issue? This has been an ongoing battle with this dealer for over 6 months, and my patience has run out. |
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#2
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First, this is not expected oil consumption for a Civic with 58,000 miles,
but Honda will no doubt have a policy describing what they will fix and what they will not. For peace of mind, ask the dealer or the regional service rep. to supply you with a copy of Honda's written document that says this. Second, under some states' Lemon Law this could be a "nonconforming" vehicle and subject to being marked as a lemon if the dealer/manufacturer refuses to/can't fix it. Find out which state it was sold in initially and review the state's Lemon Law. I am assuming that the engine warranty still applies. Is this correct? Third, if you eventually have to pay for the repairs yourself, having the dealer do the work may not be the best alternative. A professional engine rebuilder may be best. Find out who has the best reputation in your area or at least state. The best alternative may be to live with the problem, provided it doesn't get any worse over time. Earle > wrote in message oups.com... > Have a 2001 Honda Civic with 58,000 miles that is using about a quart > of oil every thousand miles. Had the local dealer do a consumption > test, the technician confirmed and documented the usage and advised it > was excessive. However, the service manager reports it as "normal", > and claims the Honda Care warranty will not cover repairs. The car was > purchased used with 16,000 from the same dealership. I should also add > the motor has some piston slap when started cold, however the oil has > been changed regularly by this very same dealer since i purchased it. > > I asked the service manager how many customers they had with Normal > usage of 1qt./1000 miles and he had no response. The guy is pretty new > to this dealer, and i would say he is stonewalling me at this point and > not providing any assistance. He did recommend i have the motor taken > down to see if they can find the cause of the problem, however i would > be responsbile for the cost's, including replacing the timing belt, and > all other parts as part of the 60,000 mile service interval. > > I have asked to speak with the regional service rep for honda and am > awaiting his call back; in the meantime, can anyone report or advise on > similar experience's or knowledge of how to handle this issue? This > has been an ongoing battle with this dealer for over 6 months, and my > patience has run out. > |
#3
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Have the car checked for excess emissions. If it fails emissions test,
Honda will have to fix it. Otherwise I think you are screwed unless there is an easy answer like gelling despite proper maintenence. By the way, a faulty PCV valve and other small issues like that can cause excess oil use. > wrote in message oups.com... > Have a 2001 Honda Civic with 58,000 miles that is using about a quart > of oil every thousand miles. Had the local dealer do a consumption > test, the technician confirmed and documented the usage and advised it > was excessive. However, the service manager reports it as "normal", > and claims the Honda Care warranty will not cover repairs. The car was > purchased used with 16,000 from the same dealership. I should also add > the motor has some piston slap when started cold, however the oil has > been changed regularly by this very same dealer since i purchased it. > > I asked the service manager how many customers they had with Normal > usage of 1qt./1000 miles and he had no response. The guy is pretty new > to this dealer, and i would say he is stonewalling me at this point and > not providing any assistance. He did recommend i have the motor taken > down to see if they can find the cause of the problem, however i would > be responsbile for the cost's, including replacing the timing belt, and > all other parts as part of the 60,000 mile service interval. > > I have asked to speak with the regional service rep for honda and am > awaiting his call back; in the meantime, can anyone report or advise on > similar experience's or knowledge of how to handle this issue? This > has been an ongoing battle with this dealer for over 6 months, and my > patience has run out. > |
#4
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Some additional thoughts for your consideration: Have you tried some high
milage oil, I would suggest 10W-30? I had some piston slap on cold days with my 95 Civic VTEC (195,000 miles)that seems to have gone away useing high milage oil. Castrol makes very good oil in my opinion. In light of your warranty, I would call Customer Service at Honda USA on their 1-800 number and get a case number. My point would be to emphasize the piston slap which I think is unusal at such a low milage. Is there any possibility that you're leaking / dripping some oil? Have you verified there are no Honda TSB's that could be affecting oil consumption. I know some Civic's have a potential oil leakage problem at the rear main oil seal. Lastly, when did the piston slap and oil consumption begin and how long have you had this car? Good luck! |
#5
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#7
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I am currently doing another oil consumption test, self administered.
Per the regional service rep (who called and left a message on voice mail but wont leave a call back # and the honda dealer wont give his contact info out) the usage is normal and not excessive. The PCV valve is fine, as a side note. The piston slap is also an indication (to me) of engine wear. Im hoping for usage beyond 1000 miles/quart. The dealership mentioned is located in Milwaukee WI. Anyone have an opinion on honda declaring that 1000 miles to a quart of oil is Normal? |
#8
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Hi. While this isn't directly related to the problem you're
experiencing, I thought you might find my in-warranty (service) experience with Honda to be interesting. My 1995 Civic VX, a rare model, was initially stonewalled from two local dealers as "not built by Honda". Once a third dealer agreed to service me within the 3/36 warranty, he ended up claiming that everything was "within spec" or "normal". This is, unfortunately, typical of Honda service at many dealers. My passenger door did not close correctly due to rubbing in the sill, my ignition played dead about 1-in-10 times, reverse gear would not engage on uneven (hilly) surfaces, and my front brakes toasted the rotors (excessive warpage) every 12K-16K mi. When an "official" inquiry to Honda of America was answered with "all small cars are like that!", I gave up and tore apart the in-warranty car to fix the problems with a mechanic friend's help. Thankfully, we got to the bottom of all problems and did minor redesigns (non-factory brakes) to solve Honda's screwups; I just changed the front brakes at 250K mi and they had 70K mi on them without warpage!. Honda makes excellent engines, for the most part, but they simply will not admit when they mess up (let alone resolve the problems). This is the reason why I now have all friends and family, in the market for Hondas, buy Toyotas instead. I realize that's probably not what you wanted to hear, but you could try writing letters to Honda of America. Best wishes! wrote: > Have a 2001 Honda Civic with 58,000 miles that is using about a quart > of oil every thousand miles. Had the local dealer do a consumption > test, the technician confirmed and documented the usage and advised it > was excessive. However, the service manager reports it as "normal", > and claims the Honda Care warranty will not cover repairs. The car was > purchased used with 16,000 from the same dealership. I should also add > the motor has some piston slap when started cold, however the oil has > been changed regularly by this very same dealer since i purchased it. > > I asked the service manager how many customers they had with Normal > usage of 1qt./1000 miles and he had no response. The guy is pretty new > to this dealer, and i would say he is stonewalling me at this point and > not providing any assistance. He did recommend i have the motor taken > down to see if they can find the cause of the problem, however i would > be responsbile for the cost's, including replacing the timing belt, and > all other parts as part of the 60,000 mile service interval. > > I have asked to speak with the regional service rep for honda and am > awaiting his call back; in the meantime, can anyone report or advise on > similar experience's or knowledge of how to handle this issue? This > has been an ongoing battle with this dealer for over 6 months, and my > patience has run out. |
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