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Land Rover Discovery bonnet release at 60 km/h
Travelling at 60 km/h on the Glow Worm Tunnel Rd, Newnes State Forest
several weeks ago, the bonnet smacked into the windscreen without warning. Luckily the road was straight and there were no on-coming cars-I stopped the vehicle without further incident. Upon inspection, two bolt/screws that hold a bonnet plate that engages into the release levers were found loose in the engine bay (on the bar above the radiator). See photos at: http://home.people.net.au/~wabbaly/Disco%20Bonnet% 20Release%20at%2060%20kmh/ With some difficulty the three of us lowered the bonnet, carefully manipulating the wipers under the bonnet's lower edge (they were in that position because of the accident). Because there was no phone reception, we couldn't call Land Rover's Roadside Assist, therefore we tied the bonnet down and drown slowly home and called there. Had the bonnet spontaneously released itself minutes before or after, the three of us could have crashed into a pine tree or sandstone road cutting. We are so fortunate the accident took place where it did. The car: Was I driving an old Disco. No, it's a 2003 Land Rover Discovery, Series II, purchased Dec 2003, under warranty until Dec 2006. Serviced by the book by Land Rover service centres. Land Rover "Customer Care" were initially reluctant to provide us with a replacement car or cover the costs of towing. This, and other behaviour, was totally disrespectful considering that the three of us could have died due to the malfunction had it occurred elsewhere. Particular mention must be made of Andrew Howard and Maggie (Margaret) Horesch (National Customer Care Manager for LRA) both of whom work in Melbourne--they have shown complete disreguard for our circumstance--I hope none of you have to deal with them when it really matters. Has anyone heard of this happening to Land Rovers? The most important issue for me and my family is, why did this accident happen? Furthermore, what will stop it happening again? |
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Land Rover Discovery bonnet release at 60 km/h
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Land Rover Discovery bonnet release at 60 km/h
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Land Rover Discovery bonnet release at 60 km/h
D Walford wrote: > wrote: > > > The most important issue for me and my family is, why did this > > accident happen? Furthermore, what will stop it happening again? > > > > There is supposed to a secondary bonnet catch so if the first catch > fails then the bonnet is still prevented from coming open. > My question would be is why did the second catch fail? I'm unaware of the existence of a second catch--can you enlighten me? Is it visible in the photos I've posted? > Bolts vibrating loose on a 4WD used on rough roads is not uncommon and > to a certain extent is to be expected, such things should be checked at > service time and should also be noticed by the owner/driver when doing > regular under bonnet checks as per the owners manual which of course you > always do? Since the car has done <60 000 km I didn't think loose bolts would be an issue; and if they were, I thought Land Rover would note it in the manual and/or inspect these bolts at service. > > > > Daryl |
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Land Rover Discovery bonnet release at 60 km/h
Dave Liquorice wrote: ..... > > **** happens, but the attitude of Customer Care leaves a little to be > desired but that may be down to a reaction against your apparently > agressive attitude. If you want people to do things for you, don't upset > them. Human nature being what it is means that some one annoyed by > someone will do the minimum required (or by the book). Get them on your > side and more stops are likely to be pulled out to assist you and get you > what you want. > > -- > Cheers > Dave. pam is missing e-mail I agree with you Dave. I was polite to all I spoke to at Land Rover Customer Care and thought that they would understand the severity of our experience. Several did understand and could put themselves in our shoes, however the ones that had the power to make things better chose to not to. Thus it seems to me that the latter were thinking about the bottom line rather than their customer; i.e. they didn't seem to "care". |
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Land Rover Discovery bonnet release at 60 km/h
In article . com>,
says... > > Dave Liquorice wrote: > .... > > > > **** happens, but the attitude of Customer Care leaves a little to be > > desired but that may be down to a reaction against your apparently > > agressive attitude. If you want people to do things for you, don't upset > > them. Human nature being what it is means that some one annoyed by > > someone will do the minimum required (or by the book). Get them on your > > side and more stops are likely to be pulled out to assist you and get you > > what you want. > > > > -- > > Cheers > > Dave. pam is missing e-mail > > I agree with you Dave. I was polite to all I spoke to at Land Rover > Customer Care and thought that they would understand the severity of > our experience. Several did understand and could put themselves in our > shoes, however the ones that had the power to make things better chose > to not to. Thus it seems to me that the latter were thinking about the > bottom line rather than their customer; i.e. they didn't seem to "care". > > Should have bought a Lada. It opens the other way. Al -- I don't take sides. It's more fun to insult everyone. http://kwakakid.cjb.net/insult.html |
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Land Rover Discovery bonnet release at 60 km/h
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Land Rover Discovery bonnet release at 60 km/h
wrote: > D Walford wrote: > > wrote: > > > > > The most important issue for me and my family is, why did this > > > accident happen? Furthermore, what will stop it happening again? > > > > > > > There is supposed to a secondary bonnet catch so if the first catch > > fails then the bonnet is still prevented from coming open. > > My question would be is why did the second catch fail? > > I'm unaware of the existence of a second catch--can you enlighten me? > Is it visible in the photos I've posted? Its normally in place to prevent the bonnet from flying up. > > > Bolts vibrating loose on a 4WD used on rough roads is not uncommon and > > to a certain extent is to be expected, such things should be checked at > > service time and should also be noticed by the owner/driver when doing > > regular under bonnet checks as per the owners manual which of course you > > always do? > > Since the car has done <60 000 km I didn't think loose bolts would be > an issue; and if they were, I thought Land Rover would note it in the > manual and/or inspect these bolts at service. > Nah......you might aswell check that you have your cloths on. You need Bonnet Pins http://www.speedzone.com.au/trader.a...t=1921&id=5624 Age old solution for families with bonnet problems. Landrover should install them for you |
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Land Rover Discovery bonnet release at 60 km/h
Magic Mushroom Farmer > wrote:
> > wrote: >> ... >> Since the car has done <60 000 km I didn't think loose bolts would be >> an issue; and if they were, I thought Land Rover would note it in the >> manual and/or inspect these bolts at service. >> > Nah......you might aswell check that you have your cloths on. > You need Bonnet Pins and some simple fear - it's a great safety feature. having had exactly this happen to me in a MKIV zephyr/zodic/whatever way back when a youth I constantly monitor bonnet status just as I monitor where traffic is around me, coolant temp, etc.... When the 110 decided to release the bonnet it was caught nicely by the secondary catch - failure was sticky release cable. -- William Tasso 110 V8 |
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