Service Cleanliness

well, thats just it. The shop mgr precicely said that it costs less to
replace a seat or rug than to buy a roll of plastic seat covers or use paper
floor mats. What an r-tard!

Honestly, I am 100% Saturn, and this is not how I would treat my customers.
I have real issues with this.....

On Thu, 15 Jun 2006 02:33:21 GMT, BläBlä
> wrote:

>In article >,
>says...
>
>> This place covers nothing. No mats, no plastic visqueen covers. Their
>> mentality is if it gets dirty (which duh, it will) they have "a process" in
>> which they will clean the car up afterwards. Now don't confuse that with the
>> complimentary car wash after service, this is solely a CYA clean-up in
>> addition to that to remove grease from seats and floors AFTER the mechanic
>> has grimed the car up, (to save money on paper mats and visqueen seat
>> covers). Then the standard complimentary car wash. WTF????
>>
>> Have any of you had a Saturn dealer shop do this? I don't think there are
>> many out there who practice such ethics and I am not a believer in
>> Collateral Damage if ya know what I mean. Not how I want my families cars
>> treated, definitely not how I treat my customers.
>>
>> Anyways, what's this rant about? I just came from a top-notch Saturn
>> dealership where this was never an issue. Car in clean - car clean while
>> being worked on - car out cleaner than when brought in.
>
>It cost less than 50 cents for the materials needed to bag the steering
>wheel, seat, and cover the floor mate. And if need be you can reuse them
>so long as you dont reverse them. Ask them how much one complaint or
>lost customer cost them?
Seems like they dont do vacuuming inside anymore,they're in a hurry to
get you in &out,i dont notice these things til after i'm home.

"marx404" > wrote in message
...
> well, thats just it. The shop mgr precicely said that it costs less to
> replace a seat or rug than to buy a roll of plastic seat covers or use
> paper
> floor mats. What an r-tard!
>
> Honestly, I am 100% Saturn, and this is not how I would treat my
> customers.
> I have real issues with this.....

Hey, this sounds GREAT! I wish I were in your area, marx, I'd be at your
dealership in a New York minute for service. I'd LOVE new seat covers and
rugs in my '99 SL! <grin>

Had this happen to me .. drove back .. grabbed Service Manager, showed
him grease on LEATHER seat and dash from mechanic's clothing and/or
hands.

Received a complimentary inside detail a few days later from a very
embarassed Service Manager.

A dash of shop soot near hood/fender .. hey that's "reasonable" .. a
"thrased" interior is not.

:-)

(Mark T.B. Carroll) writes:

> I don't mind if they leave in the 'clean' paper sheets they put down
> in there, because I can throw them away myself in a jiffy.

I should add, I just had a routine service done[1] on my car and when I
got back to it they'd indeed left a paper sheet covering the floor down
in the driver's footwell and a long plastic bag enclosing the driver's
seat. So, yes, it seems like it's the sort of thing that I'm used to.

[1] *cough* at a Subaru dealer

-- Mark