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#11
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Land Rover Discovery bonnet release at 60 km/h
Dave Liquorice wrote: ..... > > **** happens, but the attitude of Customer Care leaves a little to be > desired but that may be down to a reaction against your apparently > agressive attitude. If you want people to do things for you, don't upset > them. Human nature being what it is means that some one annoyed by > someone will do the minimum required (or by the book). Get them on your > side and more stops are likely to be pulled out to assist you and get you > what you want. > > -- > Cheers > Dave. pam is missing e-mail I agree with you Dave. I was polite to all I spoke to at Land Rover Customer Care and thought that they would understand the severity of our experience. Several did understand and could put themselves in our shoes, however the ones that had the power to make things better chose to not to. Thus it seems to me that the latter were thinking about the bottom line rather than their customer; i.e. they didn't seem to "care". |
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#12
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Land Rover Discovery bonnet release at 60 km/h
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#13
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Land Rover Discovery bonnet release at 60 km/h
Zodiac wrote:
> The secondary bonnet catch is useless in this situation as the actual > bolting mechanism has come off. > Correct, I didn't look at the photos the first time around. IMO thats not a good design, the secondary catch is supposed to stop the bonnet flying open if the first catch fails but it can't work if it all falls off. BTW I went and looked under the bonnets of my 2 Toyota's (Hilux and Corolla), the bonnet latches are a different design but if the bolts came loose then the result would be the same as what happened to the Disco so the Toyota design isn't really much safer. Daryl |
#14
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Land Rover Discovery bonnet release at 60 km/h
In article >, D Walford > writes:
> BTW I went and looked under the bonnets of my 2 Toyota's (Hilux and > Corolla), the bonnet latches are a different design but if the bolts > came loose then the result would be the same as what happened to the > Disco so the Toyota design isn't really much safer. As Damo also found. Two reported cases of this in as many weeks ... Adds bonnet release failure to front tire failure as phobias ... as well as the health related thread. ****! at this rate I'm not even gunna get out of bed in the morning for fear of breaking meself. URK! -- -------------------------------------------- 4x4 Hilux Auto Service Centre, BP 106 Timbuktu, Mali (West Africa) Tel: 292 91 52 Specialising in turbo diesel and R290 aircon -------------------------------------------- |
#16
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Land Rover Discovery bonnet release at 60 km/h
Patrick Young > wrote:
> In article >, D Walford > writes: > > >>BTW I went and looked under the bonnets of my 2 Toyota's (Hilux and >>Corolla), the bonnet latches are a different design but if the bolts >>came loose then the result would be the same as what happened to the >>Disco so the Toyota design isn't really much safer. > > > As Damo also found. Two reported cases of this in as many > weeks ... > A good case for fitting extra bonnet tie downs as required by race cars rules. > Adds bonnet release failure to front tire failure as phobias ... as > well as the health related thread. ****! at this rate I'm not even > gunna get out of bed in the morning for fear of breaking meself. I've never experienced either but a car still managed to stuff my knee last week:-) Hopefully I'll find out what's damaged tomorrow. Daryl |
#17
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Land Rover Discovery bonnet release at 60 km/h
wrote: > D Walford wrote: > > wrote: > > > > > The most important issue for me and my family is, why did this > > > accident happen? Furthermore, what will stop it happening again? > > > > > > > There is supposed to a secondary bonnet catch so if the first catch > > fails then the bonnet is still prevented from coming open. > > My question would be is why did the second catch fail? > > I'm unaware of the existence of a second catch--can you enlighten me? > Is it visible in the photos I've posted? Its normally in place to prevent the bonnet from flying up. > > > Bolts vibrating loose on a 4WD used on rough roads is not uncommon and > > to a certain extent is to be expected, such things should be checked at > > service time and should also be noticed by the owner/driver when doing > > regular under bonnet checks as per the owners manual which of course you > > always do? > > Since the car has done <60 000 km I didn't think loose bolts would be > an issue; and if they were, I thought Land Rover would note it in the > manual and/or inspect these bolts at service. > Nah......you might aswell check that you have your cloths on. You need Bonnet Pins http://www.speedzone.com.au/trader.a...t=1921&id=5624 Age old solution for families with bonnet problems. Landrover should install them for you |
#18
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Land Rover Discovery bonnet release at 60 km/h
In article . com>,
says... > > Dave Liquorice wrote: > .... > > > > **** happens, but the attitude of Customer Care leaves a little to be > > desired but that may be down to a reaction against your apparently > > agressive attitude. If you want people to do things for you, don't upset > > them. Human nature being what it is means that some one annoyed by > > someone will do the minimum required (or by the book). Get them on your > > side and more stops are likely to be pulled out to assist you and get you > > what you want. > > > > -- > > Cheers > > Dave. pam is missing e-mail > > I agree with you Dave. I was polite to all I spoke to at Land Rover > Customer Care and thought that they would understand the severity of > our experience. Several did understand and could put themselves in our > shoes, however the ones that had the power to make things better chose > to not to. Thus it seems to me that the latter were thinking about the > bottom line rather than their customer; i.e. they didn't seem to "care". > > Should have bought a Lada. It opens the other way. Al -- I don't take sides. It's more fun to insult everyone. http://kwakakid.cjb.net/insult.html |
#19
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Land Rover Discovery bonnet release at 60 km/h
On or around 5 Jun 2006 03:57:24 -0700, "
> enlightened us thusly: > >Austin Shackles wrote: >.... >> > >> >The most important issue for me and my family is, why did this >> >accident happen? Furthermore, what will stop it happening again? >> >> loctite on the bolts. They shouldn't be able to come loose. >> >That was my thought too, but the smash repairer said then they'd never >be able to be undone, if required (when would that be?). He suspected I >bought a "Friday afternoon" car, and that possibly some spring washers >were omitted. you can get the sort of loctite that's undoable. and anyway, how often does the bonnet catch need undoing? -- Austin Shackles. www.ddol-las.net my opinions are just that If all be true that I do think, There are five reasons we should drink; Good wine, a friend, or being dry, Or lest we should be by and by; Or any other reason why. - Henry Aldrich (1647 - 1710) |
#20
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Land Rover Discovery bonnet release at 60 km/h
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