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Bad morning for cars in my life.. long



 
 
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  #11  
Old July 21st 05, 07:41 PM
finding z0
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$357 for a new oil pan.
J-L called Honda and wanted me to call them (J-L). I called and got the
other manager. He was a bit more testy as he said he'd like to see the
vehicle because they can rethread rather than replace the entire oil
pan. I said I brought the car in when the oil light went on. He said
they often have folks come in to "top off" their oil. I said I didn't
come in to top-off my oil. I came in on an emergency basis because my
oil light was on and they found it 2.5 qts short and even looked at it
down below. He said his guys are supposed to tell him when they see a
problem like that so he can look at it (and perhaps fix it there). I
said you're welcome to look at it at Honda apout a 1/2 mile away. I
said surely you don't expect me to drive it there again with no oil in
it so you can look at it. I said I'm not responsible for the fact that
his guys failed to summon him as per his "training." I mentioned I'd
e-mailed corporate with the scenario. He then testily said OK just have
it done at Honda ('dickwad'). He didn't say 'dickwad'. But I'm sure
he'd thought it. I'm willing to believe that on any car after so many
oil changes, the threads might fail. I'm willling to split the repair.
This guy didn't make me want to be that understanding. We'll see. My
buddy at Honda said a retap might not last. Quien sabes?

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  #12  
Old July 22nd 05, 03:28 AM
jim beam
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finding z0 wrote:
> $357 for a new oil pan.
> J-L called Honda and wanted me to call them (J-L). I called and got the
> other manager. He was a bit more testy as he said he'd like to see the
> vehicle because they can rethread rather than replace the entire oil
> pan. I said I brought the car in when the oil light went on. He said
> they often have folks come in to "top off" their oil. I said I didn't
> come in to top-off my oil. I came in on an emergency basis because my
> oil light was on and they found it 2.5 qts short and even looked at it
> down below. He said his guys are supposed to tell him when they see a
> problem like that so he can look at it (and perhaps fix it there). I
> said you're welcome to look at it at Honda apout a 1/2 mile away. I
> said surely you don't expect me to drive it there again with no oil in
> it so you can look at it. I said I'm not responsible for the fact that
> his guys failed to summon him as per his "training." I mentioned I'd
> e-mailed corporate with the scenario. He then testily said OK just have
> it done at Honda ('dickwad'). He didn't say 'dickwad'. But I'm sure
> he'd thought it. I'm willing to believe that on any car after so many
> oil changes, the threads might fail. I'm willling to split the repair.
> This guy didn't make me want to be that understanding. We'll see. My
> buddy at Honda said a retap might not last. Quien sabes?
>

hey, i didn't say it would be plain sailing, but if you're sufficiently
persistent, you'll get what you want! most people give up after asking
once, so it's easy to see why places fall into a pattern of initial
dismissal.

  #13  
Old July 22nd 05, 04:09 PM
finding z0
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Hey JB, have you ever plain sailed? It ain't plain EZ either....
I wasn't whinin, just describin'......
I used to have more energy (time) for this kinda crap when I was
younger. Usually pertaining to cars and service managers. Cheers

  #14  
Old July 23rd 05, 05:28 AM
jim beam
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finding z0 wrote:
> Hey JB, have you ever plain sailed? It ain't plain EZ either....
> I wasn't whinin, just describin'......
> I used to have more energy (time) for this kinda crap when I was
> younger. Usually pertaining to cars and service managers. Cheers
>

hey, sorry i didn't succeed in saying what i meant - i think it's great
that you're sticking with it. i meant to encourage you on that path.

  #15  
Old July 28th 05, 06:36 PM
finding z0
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$350 for the new oil pan installed from Honda. Submitted to the local
J-L to be sent to corporate. Asked for an update so I don't wait
endlessly. Will seeeeeeeeeeeeeee............

  #16  
Old August 3rd 05, 03:21 AM
finding z0
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Even I didn't expect this. One week after submitting the bill to the
local J-L I get a check for the whole amount. No questions asked. Talk
about doing the right thing. I wish the Honda Corp were more like this.

  #17  
Old August 3rd 05, 03:44 AM
jim beam
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finding z0 wrote:
> Even I didn't expect this. One week after submitting the bill to the
> local J-L I get a check for the whole amount. No questions asked. Talk
> about doing the right thing. I wish the Honda Corp were more like this.
>

great result!

i had a similar experience with my local parking tow company. bashed in
the oil pan on my car. took about 4 months, but they eventually paid
when i filed my small claims action against the city council who in turn
threatened revocation of their tow contract.

 




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