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#1
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Sheesh what happened to Saturn?
So I went to buy a new Saturn. Based on my previous experience with Saturn I
was expecting a pleasant, straight forward, purchasing experience. You know, all the things I used to associate with Saturn, priority on customer satisfaction, no hassle pricing, everybody pays MSRP etc. So I buy a new Ion. while we're doing doing the paperwork, I'm not worried, I assume the deal we negotiated is the deal I'm getting... it's Saturn. Later, I get to looking at the paperwork and see they've added $1000 to the MSRP. I call them. They say "Oh that's for the extras." "What extras?" I say, "Nobody said anything about any extras." "I don't know, I'll have to do some research." I'm told. So after a bunch of rigmarole, and more phone calls, I find that they put some pin stripe tape and some door guard tape on the car. $1000 for tape!?!? I can get leather interior for $700, and I'm tricked into paying $1000 for some stinking tape?!? I can decide whether to spring for the leather, but the $1000 tape is sneaked into the paperwork at the last minute, when I'm tired and want to go home with my new car. While I'm trusting them and not suspecting any chicanery?! This is so disgusting. It would have been one thing if they'd told me about the tape, then I could have decided whether I wanted the car or not. I wouldn't have bought it, but that should be my decision. Customer satisfaction?!?! I don't know about you but top of my list for satisfaction is being tricked into paying $1000 for $10 worth of tape. So satisfying! "Don't feel bad we do this to everybody." They tell me. Nice guys. Thanks Saturn of Vancouver, you jerks. Is this just a rogue dealership or is this what Saturn has become? I feel like a trusted friend has used my trust to betray me. I'll probably pull off the pinstripes. It makes me sick every time I look at it. |
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#2
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Sheesh what happened to Saturn?
"Scott Stoddard" > wrote in message ... > So I went to buy a new Saturn. Based on my previous experience with Saturn > I > was expecting a pleasant, straight forward, purchasing experience. You > know, all the things I used to associate with Saturn, priority on customer > satisfaction, no hassle pricing, everybody pays MSRP etc. > > So I buy a new Ion. while we're doing doing the paperwork, I'm not > worried, > I assume the deal we negotiated is the deal I'm getting... it's Saturn. > > Later, I get to looking at the paperwork and see they've added $1000 to > the > MSRP. I call them. They say "Oh that's for the extras." "What extras?" I > say, "Nobody said anything about any extras." "I don't know, I'll have to > do some research." I'm told. > > So after a bunch of rigmarole, and more phone calls, I find that they put > some pin stripe tape and some door guard tape on the car. $1000 for > tape!?!? > > I can get leather interior for $700, and I'm tricked into paying $1000 for > some stinking tape?!? I can decide whether to spring for the leather, but > the $1000 tape is sneaked into the paperwork at the last minute, when I'm > tired and want to go home with my new car. While I'm trusting them and not > suspecting any chicanery?! This is so disgusting. It would have been one > thing if they'd told me about the tape, then I could have decided whether > I > wanted the car or not. I wouldn't have bought it, but that should be my > decision. > > Customer satisfaction?!?! I don't know about you but top of my list for > satisfaction is being tricked into paying $1000 for $10 worth of tape. So > satisfying! > > "Don't feel bad we do this to everybody." They tell me. Nice guys. Thanks > Saturn of Vancouver, you jerks. > > Is this just a rogue dealership or is this what Saturn has become? I feel > like a trusted friend has used my trust to betray me. > > I'll probably pull off the pinstripes. It makes me sick every time I look > at > it. > > Why didn't you tell them that you didn't want the "extras" and tell them no deal if they don't remove the $1000? Ken |
#3
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Sheesh what happened to Saturn?
On Fri, 12 Jan 2007 01:02:24 GMT, Scott Stoddard
> wrote: >So I went to buy a new Saturn. Based on my previous experience with Saturn I >was expecting a pleasant, straight forward, purchasing experience. You >know, all the things I used to associate with Saturn, priority on customer >satisfaction, no hassle pricing, everybody pays MSRP etc. > >So I buy a new Ion. while we're doing doing the paperwork, I'm not worried, >I assume the deal we negotiated is the deal I'm getting... it's Saturn. > >Later, I get to looking at the paperwork and see they've added $1000 to the >MSRP. I call them. They say "Oh that's for the extras." "What extras?" I >say, "Nobody said anything about any extras." "I don't know, I'll have to >do some research." I'm told. > >So after a bunch of rigmarole, and more phone calls, I find that they put >some pin stripe tape and some door guard tape on the car. $1000 for >tape!?!? > >I can get leather interior for $700, and I'm tricked into paying $1000 for >some stinking tape?!? I can decide whether to spring for the leather, but >the $1000 tape is sneaked into the paperwork at the last minute, when I'm >tired and want to go home with my new car. While I'm trusting them and not >suspecting any chicanery?! This is so disgusting. It would have been one >thing if they'd told me about the tape, then I could have decided whether I >wanted the car or not. I wouldn't have bought it, but that should be my >decision. > >Customer satisfaction?!?! I don't know about you but top of my list for >satisfaction is being tricked into paying $1000 for $10 worth of tape. So >satisfying! > >"Don't feel bad we do this to everybody." They tell me. Nice guys. Thanks >Saturn of Vancouver, you jerks. > >Is this just a rogue dealership or is this what Saturn has become? I feel >like a trusted friend has used my trust to betray me. > >I'll probably pull off the pinstripes. It makes me sick every time I look at >it. >\ The best thing to do when you see that is get up and walk out. Mention to the salesman that his dishonesty is what cost him a customer. |
#4
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Sheesh what happened to Saturn?
"Scott Stoddard" > wrote in message
... > So I buy a new Ion. while we're doing doing the paperwork, I'm not > worried, > I assume the deal we negotiated is the deal I'm getting... it's Saturn. > > Later, I get to looking at the paperwork and see they've added $1000 to > the > MSRP. I call them. They say "Oh that's for the extras." "What extras?" I Ugh, why would you not at least look at the numbers. I don't know if things work differently in Canada, but in the U.S. the contracts have to show every line item. They can't just "add" $1k to the MSRP. Go into the dealership, speak with a manager (sales), and tell him you'd like a $1k refund. |
#5
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Sheesh what happened to Saturn?
"Scott Stoddard" > wrote in message
... > So I went to buy a new Saturn. Based on my previous experience with Saturn > I > was expecting a pleasant, straight forward, purchasing experience. You > know, all the things I used to associate with Saturn, priority on customer > satisfaction, no hassle pricing, everybody pays MSRP etc. <snip> > Is this just a rogue dealership or is this what Saturn has become? I feel > like a trusted friend has used my trust to betray me. <snip> Hopefully, a rogue dealership. I haven't purchased a new car since 1999 (and probably won't again, since only the SL has ever appealed to me) but based on my ongoing experience with the service department of the dealer from which I bought my car, the focus on customer service hasn't waned. That said, it's possible that Saturn division has either changed its original philosophy or relaxed its control over its dealers and it's my dealership's commitment to customer service that has remained the same. |
#6
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Sheesh what happened to Saturn?
The direction of Saturn is way different than it used to be. I bought a
new Saturn every other year since 1996 and I have noticed that they were getting unusually aggressive in the sales technique. I would literally get tackled by the salespeople while driving into the dealership to get parts, or even just looking around at the new vehicles while there for service. On the last purchase, a 2006 VUE from the Las Vegas dealership, the saleswoman brought in the team leader and he was a real pushy, cocky, a-hole who ended up screwing me out of around 600.00 bucks., plus he promised I could switch out the wheels which he didn't,and a couple other things that burned my ass. Anyway I wrote the dealer manager and Saturn a very detailed letter explaining what happend and how I feel about the company and how it has become. They sent me a hundred dollar certificate and an appology. I will not buy another Saturn next year or ever. I love the product, but this last go around left a very bitter taste. I like the new GMC Acadia, or perhaps the Kia Sorrento. The Saturn experience is now very laboring. > So I went to buy a new Saturn. Based on my previous experience with Saturn I > was expecting a pleasant, straight forward, purchasing experience. You > know, all the things I used to associate with Saturn, priority on customer > satisfaction, no hassle pricing, everybody pays MSRP etc. > > So I buy a new Ion. while we're doing doing the paperwork, I'm not worried, > I assume the deal we negotiated is the deal I'm getting... it's Saturn. > > Later, I get to looking at the paperwork and see they've added $1000 to the > MSRP. I call them. They say "Oh that's for the extras." "What extras?" I > say, "Nobody said anything about any extras." "I don't know, I'll have to > do some research." I'm told. > > So after a bunch of rigmarole, and more phone calls, I find that they put > some pin stripe tape and some door guard tape on the car. $1000 for > tape!?!? > > I can get leather interior for $700, and I'm tricked into paying $1000 for > some stinking tape?!? I can decide whether to spring for the leather, but > the $1000 tape is sneaked into the paperwork at the last minute, when I'm > tired and want to go home with my new car. While I'm trusting them and not > suspecting any chicanery?! This is so disgusting. It would have been one > thing if they'd told me about the tape, then I could have decided whether I > wanted the car or not. I wouldn't have bought it, but that should be my > decision. > > Customer satisfaction?!?! I don't know about you but top of my list for > satisfaction is being tricked into paying $1000 for $10 worth of tape. So > satisfying! > > "Don't feel bad we do this to everybody." They tell me. Nice guys. Thanks > Saturn of Vancouver, you jerks. > > Is this just a rogue dealership or is this what Saturn has become? I feel > like a trusted friend has used my trust to betray me. > > I'll probably pull off the pinstripes. It makes me sick every time I look at > it. |
#7
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Sheesh what happened to Saturn?
On Fri, 12 Jan 2007 01:02:24 GMT, Scott Stoddard
> wrote: >So I went to buy a new Saturn. Based on my previous experience with Saturn I >was expecting a pleasant, straight forward, purchasing experience. You >know, all the things I used to associate with Saturn, priority on customer >satisfaction, no hassle pricing, everybody pays MSRP etc. > >So I buy a new Ion. while we're doing doing the paperwork, I'm not worried, >I assume the deal we negotiated is the deal I'm getting... it's Saturn. > >Later, I get to looking at the paperwork and see they've added $1000 to the >MSRP. I call them. They say "Oh that's for the extras." "What extras?" I >say, "Nobody said anything about any extras." "I don't know, I'll have to >do some research." I'm told. > >So after a bunch of rigmarole, and more phone calls, I find that they put >some pin stripe tape and some door guard tape on the car. $1000 for >tape!?!? > >I can get leather interior for $700, and I'm tricked into paying $1000 for >some stinking tape?!? I can decide whether to spring for the leather, but >the $1000 tape is sneaked into the paperwork at the last minute, when I'm >tired and want to go home with my new car. While I'm trusting them and not >suspecting any chicanery?! This is so disgusting. It would have been one >thing if they'd told me about the tape, then I could have decided whether I >wanted the car or not. I wouldn't have bought it, but that should be my >decision. > >Customer satisfaction?!?! I don't know about you but top of my list for >satisfaction is being tricked into paying $1000 for $10 worth of tape. So >satisfying! > >"Don't feel bad we do this to everybody." They tell me. Nice guys. Thanks >Saturn of Vancouver, you jerks. LOL. If they won't agree over the phone to refund the $1000 plus tax, then you need to wait fro there to be a lot of customers in the showroom and walk in with your contract and loudly announce that you need to talk to someone about getting the bogus $1000 charge refunded. When they try to quiet yo down, ask if it is true that they do this to everybody like the guy said. If the sales desks are in an open area, walk up to a salesman who is trying to close a sale and rudely butt in and ask who you should talk to about getting your money back. If he is your salesman, all the better. A coworker's daughter bought an Ion with a student discount. A day later they called back and told her she would have to come in and pay them the discount because she didn't qualify after all. Dad had to go down there and tell them they weren't getting any more money. Didn't Saturn used to have a 30 day return policy? If they still do, now would be the time to use it. Don't even give them the option of refunding the $1000. Tell them you want it all back. |
#8
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Sheesh what happened to Saturn?
Definitely NOT a "Different kind of car company" anymore!
It looks like all of their vehicles will just be rebadged products from other divisions before long. The polymer side panels - their best selling point imho - will soon be history. Dealers on Long Island, NY are closing left and right - I think there's 3 left. And the service departments at all of those are crooked as all get out. Saturn will be the next Oldsmobile . . . NDIMM! |
#9
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Sheesh what happened to Saturn?
I know Im gonna get hated for this, but take it for what it is..... those
who know me know I was a Saturn salesperson. Yes, Saturn has changed, the "different car company"days are long gone memories of the past. They are just another division of GM now, but still a good car and actually becoming an important player for GM. Scott, IMHO it seems that you had a bum salesperson. It is a law and also mandated by Saturn that beside the MSRP there must be an addendum sticker showing any additional items on your car. You should have a copy of this smaller sticker showing the additional items listed on them, many dealers place then inside the glovebox with your orig. MSRP when purchasing a brand new car. It was your salespersons responsibility to properly explain the MSRP and the addendum (added items) price to you before your time of purchase. It is entirely YOUR responsibility to understand everything that you signed when in the finance office before you signed that legal purchase agreement. At any time if you didn't understand the numbers, you could have walked out if they were unable to produce a viable answer for you. If it is possible that your dealer has failed to provide you with a copy of the addendum showing add ons, then you need to politely return to the dealership and ask the manager for one, it should have been there. Now I don't know how they do it in other states, but that's how Saturn is supposed to do it everywhere. There is a civil way to handle this, doing as some other posts suggests will only make an arse out of yourself and not resolve much at all. Ask for an explanation from the sales manager and if not sufficient, then call Saturn Customer Support and see if they can help. marx404 |
#10
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Sheesh what happened to Saturn?
"marx404" > wrote in message ... >I know Im gonna get hated for this, but take it for what it is..... those > who know me know I was a Saturn salesperson. Yes, Saturn has changed, the > "different car company"days are long gone memories of the past. They are > just another division of GM now, but still a good car and actually > becoming > an important player for GM. <big snip> > There is a civil way to handle this, doing as some > other posts suggests will only make an arse out of yourself and not > resolve > much at all. Ask for an explanation from the sales manager and if not > sufficient, then call Saturn Customer Support and see if they can help. > > marx404 > > Marx404, This has hit on an issue that has bothered me for awhile. Why is it that so many people can't solve their problems with others without becoming irrational and uncivil? Ken |
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