If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#21
|
|||
|
|||
Disastrous service!
hls wrote:
> That indicates that there should be a consolidated approach to > diagnosis and repair > as part of the basic job. A person or team has to be paid for the job > successfully done. > There has to be a commitment (as in ISO) for constant improvement, > and I believe > that customers would bitch less and pay easier if they felt that the > dealership shop was > really providing best in class service. (And, some do, while some > very much dont) Most of the problems stem from the archaic way that mechanics are paid. It rewards the slackers, the "upsellers"...etc. It does not reward the person who may be good at diagnosis. Diagnosis works pays straight time "at best". All of the maintenance work, and/or parts replacement type work pays at "flat rate" times. Example, in our shop, the driveability guy will do the diagnostic work and then send the vehicle over to the general side to get the fuel pump replaced. Under warranty, the most he can get for diagnosis is probably .3 hrs. The fuel pumps on most GM vehicles can easily be done in half the R&R warranty time. Mind you, I have little sympathy for him as he's been offered a hoist in his bay, but he's a prima donna from the old days when driveability guys did carb overhauls all day long and made 20 hrs a day. He doesn't want to do the "dirty work". So I happily change the fuel pumps for him. The industry has changed so drastically that I now make as much money or more then he does. When I worked with him in the 80's, I'd be lucky to make half of what he did. The whole system has to change, and there is talk in the air that it's going to. Here's the big problem, every scenario I've seen offered, includes a big pay drop for the techs. Who in their right mind will put up with a 30-40% drop in pay? You might just as well get out of the trade if that happens. And guess what? Ton's of the "good" guys are getting out. If some financial things work out for me this next year, I'll be phasing out of the trade as quickly as I humanly can. If you take away the flat rate system, you will end up with drastically less production...which means drastically less money flowing in the doors to pay the techs. I've seen so called "team" systems in other dealerships where a team of techs share total hours made. How unfair is that? Big time unfair to the competent and efficient tech! Sure, he gets a few more bucks an hour then the others, but that will never make up for what he could produce on his own. The problem is that the flat rate system as we have known it, has made some of us so much money that it would be a major paycheck changing event if you simply went to straight time at 8 hrs a day with "maybe" 5 dollars more an hour. Customers will "always" be billed by the flat rate system. You can say what you want about the system, but I can't see many customers being interested in paying vastly different amounts of money for the same basic repair based on "which" tech happens to be working on it. It would make no sense for the customer to pay more because a tech is slower, or less experienced...etc. Ian |
Ads |
#22
|
|||
|
|||
Disastrous service!
"shiden_kai" > wrote in message news:U_28h.336234$1T2.285112@pd7urf2no... > Customers will "always" be billed by the flat rate system. You > can say what you want about the system, but I can't see many > customers being interested in paying vastly different amounts of > money for the same basic repair based on "which" tech happens > to be working on it. It would make no sense for the customer > to pay more because a tech is slower, or less experienced...etc. > > Ian It sounds like the system in inequitable and need some fixing, but for those of us outside the industry, we wouldnt know how to start. Trained and hardworking people need to be adequately compensated, and the customer needs a good job for what he pays. I hope it goes better for all of you. In my industry, we have a problem getting good and well educated people who can think and are willing to work. And once we get them and invest some time in special training, they often go to work somewhere else where pay is better, advancement is more likely, or work responsibilities are less demanding. I came out of retirement thinking I could help. Now I see that incompetence at the top make it impossible to change anything or improve the system. They dictate policy, and everybody else is supposed to make their planning, or lack of it, work. Ive had enough |
#23
|
|||
|
|||
Disastrous service!
hls wrote:
> I came out of retirement thinking I could help. Now I see that > incompetence at the top > make it impossible to change anything or improve the system. They > dictate policy, and > everybody else is supposed to make their planning, or lack of it, > work. Never a truer word was spoken! And they protect themselves and their idiocy at all costs! Ian |
#24
|
|||
|
|||
Disastrous service!
"shiden_kai" > wrote in message news:nj98h.336798$1T2.213712@pd7urf2no... > hls wrote: > >> I came out of retirement thinking I could help. Now I see that >> incompetence at the top >> make it impossible to change anything or improve the system. They >> dictate policy, and >> everybody else is supposed to make their planning, or lack of it, >> work. > > Never a truer word was spoken! And they protect themselves > and their idiocy at all costs! > > Ian Yes, they do. And I have seen what happens when someone from the lower branches of the organogram tries to send a message north...The ranks close and the whistleblower gets sent to Siberia. |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Civic - Honda service or mechanic? | Scott | Honda | 12 | May 21st 05 01:46 AM |
Service Interval on 2001 330D | Billy Wizz | BMW | 2 | May 2nd 05 07:31 PM |
Questions on 30,000 mile service | Jim Y. | Jeep | 25 | January 31st 05 10:45 PM |
SERVICE ASR and SERVICE ABS Lights | corvett620 | Corvette | 11 | December 7th 04 08:29 PM |