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Costumer Service Is Alive And Well



 
 
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  #1  
Old December 10th 03, 07:50 AM
Ken
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Default Costumer Service Is Alive And Well

I will make a long story as short as possible here. I purchased a 90 acrylic
tank from BLUE SIERRA in Issaquah, Wa. on 9/17. Since then I have built my
stand, hood, wired all the electric in the stand including a PLC to run
things, plumbed everything and all the while curing 90lbs of new live rock
along with some of my "dead rock" from a previous tank from years ago. Last
Saturday was move in the house day. Friday I did my leak test with the tank
and plumbing. All went great not a drip form the plumbing. I let the tank
run overnight. Saturday morning I noticed what looked like water under the
tank in front and to the left. I tried to convince myself it was
condensation or something besides a leak. It was not near the two bulkheads
in the back overflow. Well I drained the tank raised it up on 1x4s and
refilled half way. There was a leak in the seam between the base and front
panel. I was devastated to say the least. I called and arranged to bring the
tank in Sunday. I showed the leak to Tim at BLUE SIERRA, didn't even have to
fill it to see the defect, they had another 90 in stock and 1 1/2 hr later I
was home with a new tank. Not only was that great but he also replaced the 2
bulkheads I lost and threw in some PVC cement. It really turned a bad
situation around for me. I will be a loyal costumer and will pass on the
good experience.

Ken


  #2  
Old December 10th 03, 05:22 PM
CJK
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Default Costumer Service Is Alive And Well

That is awesome service, especially in today's day and age, most of my local
shops would have you deal with the manufacturer since it has been 90 days.
Great job on finding a great shop

Christian


"Ken" wrote in message
news:[email protected]_s03...
I will make a long story as short as possible here. I purchased a 90

acrylic
tank from BLUE SIERRA in Issaquah, Wa. on 9/17. Since then I have built my
stand, hood, wired all the electric in the stand including a PLC to run
things, plumbed everything and all the while curing 90lbs of new live rock
along with some of my "dead rock" from a previous tank from years ago.

Last
Saturday was move in the house day. Friday I did my leak test with the

tank
and plumbing. All went great not a drip form the plumbing. I let the tank
run overnight. Saturday morning I noticed what looked like water under the
tank in front and to the left. I tried to convince myself it was
condensation or something besides a leak. It was not near the two

bulkheads
in the back overflow. Well I drained the tank raised it up on 1x4s and
refilled half way. There was a leak in the seam between the base and front
panel. I was devastated to say the least. I called and arranged to bring

the
tank in Sunday. I showed the leak to Tim at BLUE SIERRA, didn't even have

to
fill it to see the defect, they had another 90 in stock and 1 1/2 hr later

I
was home with a new tank. Not only was that great but he also replaced the

2
bulkheads I lost and threw in some PVC cement. It really turned a bad
situation around for me. I will be a loyal costumer and will pass on the
good experience.

Ken




 




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