Lousy Experience at Dealer

Just had my A6 in for a diagnosis of some problems and a spark plug change
at dealer in CT. The prices quoted for parts and also labor were outrageous
as compared to other dealers. In addition, I paid around $160 to replace 6
spark plugs and when I examined the engine later at home, found the spark
plugs were never changed.

After confronting the Service manager with the car and unchanged plugs he
gave me a refund! I'll be keeping far away from that dealership!

Hopefully you are all aware that service writers are usually on commission.

J,
So do tell - the name of the Dealership was...........
Cheers!
Steve Sears
1987 Audi 5kTQ
1980 Audi 5k
1962 and '64 Auto Union DKW Junior deLuxes
(SPAM Blocker NOTE: Remove SHOES to reply)
"J Koli" > wrote in message
. net...
> Just had my A6 in for a diagnosis of some problems and a spark plug change
> at dealer in CT. The prices quoted for parts and also labor were
outrageous
> as compared to other dealers. In addition, I paid around $160 to replace
6
> spark plugs and when I examined the engine later at home, found the spark
> plugs were never changed.
>
> After confronting the Service manager with the car and unchanged plugs he
> gave me a refund! I'll be keeping far away from that dealership!
>
> Hopefully you are all aware that service writers are usually on
commission.
>

wow that sounds like a serious fraud lawsuit waiting to happen!!!

"J Koli" > wrote in message
. net...
> Just had my A6 in for a diagnosis of some problems and a spark plug change
> at dealer in CT. The prices quoted for parts and also labor were
> outrageous
> as compared to other dealers. In addition, I paid around $160 to replace
> 6
> spark plugs and when I examined the engine later at home, found the spark
> plugs were never changed.
>
> After confronting the Service manager with the car and unchanged plugs he
> gave me a refund! I'll be keeping far away from that dealership!
>
> Hopefully you are all aware that service writers are usually on
> commission.
>

On Sat, 23 Oct 2004 22:49:24 GMT, "dave AKA vwdoc1"
> wrote:

>wow that sounds like a serious fraud lawsuit waiting to happen!!!
>
>"J Koli" > wrote in message
.net...
>> Just had my A6 in for a diagnosis of some problems and a spark plug change
>> at dealer in CT. The prices quoted for parts and also labor were
>> outrageous
>> as compared to other dealers. In addition, I paid around $160 to replace
>> 6
>> spark plugs and when I examined the engine later at home, found the spark
>> plugs were never changed.
>>
>> After confronting the Service manager with the car and unchanged plugs he
>> gave me a refund! I'll be keeping far away from that dealership!
>>
>> Hopefully you are all aware that service writers are usually on
>> commission.
>>
>
>

How about siitting out front of the dealer, collecting names for a
class action suit.

You could have kept the bill and then have the dealer charged. That
would get you on his **** list, not like you would care and make a few
others happy.

> I would have kept driving far far away and then gone a bit further,
> far away from a phone, pray for rain and then dumped the ******* out
> in the ditch.

The funny thing is that I thought of exactly that at the time.

> Auto dealerships are part of the Axles of Evil.

"Axles of Evil" ... :-)

>> Note that I had not even said anything other than 'there is the fault',
>> so
>> it's not like I was being abusive. In the UK it's much more a case of
> 'when
>> you've bought it then it is your problem', even when something is new;
>> dealers will claim black is white to avoid fixing anything.
>>
>>
> Strange. My dealer in the UK can't be more helpful even writing to me to
> check if I have any problems needing attention before the warranty runs
> out.
>
> Which dealer are you using ?
>
> Richard

For legal reasons, plus in case I have to use them again for any warranty
issues, I would really rather not say.

I'm pleased to read about your (and other posters) favourable experiences
with other Audi dealers though; I might try my next nearest dealer for
servicing, even though it's much more out of the way and much longer to get
to, and for sourcing a replacement if I stick with Audi.

However, my wife, how loves Fords, is now giving me the hard stares / raised
eyebrows routine whenever I mention Audi; on saying the word 'Audi' I
calculate her stare could now melt through 100 feet (vertical) of permafrost
per hour, in a 10' radius.

I bought my Audi A4TDi Quattro from Highland Audi in Inverness two years
ago.

They are the nicest car dealer I have ever dealt with, straight, honest,
helpful and I drove away feeling really pleased. I recommend then to anyone
buying an Audi.

In contrast my previous car was a BMW bought from John Clark in Aberdeen.
Worse car dealer I have ever been to, fancy showroom but just interested in
your money and how much they can screw out of you. A most unpleasant
experience going there.

Oldun

On Tue, 26 Oct 2004 02:10:09 +0000 (UTC), "777" >
wrote:

>>> Note that I had not even said anything other than 'there is the fault',
>>> so
>>> it's not like I was being abusive. In the UK it's much more a case of
>> 'when
>>> you've bought it then it is your problem', even when something is new;
>>> dealers will claim black is white to avoid fixing anything.
>>>
>>>
>> Strange. My dealer in the UK can't be more helpful even writing to me to
>> check if I have any problems needing attention before the warranty runs
>> out.
>>
>> Which dealer are you using ?
>>
>> Richard
>
>For legal reasons, plus in case I have to use them again for any warranty
>issues, I would really rather not say.
>
>I'm pleased to read about your (and other posters) favourable experiences
>with other Audi dealers though; I might try my next nearest dealer for
>servicing, even though it's much more out of the way and much longer to get
>to, and for sourcing a replacement if I stick with Audi.
>
>However, my wife, how loves Fords, is now giving me the hard stares / raised
>eyebrows routine whenever I mention Audi; on saying the word 'Audi' I
>calculate her stare could now melt through 100 feet (vertical) of permafrost
>per hour, in a 10' radius.
>
>

Don't let her see the ads for the new Ford 500 then. I saw one where
they are comparing it to a $64K Euro AWD sedan. A6? Gimme a break.