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#1
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Strange Stereo Problem (Monsoon)
Here is an odd case -- the battery on my '03 Golf was drained by the stereo. The dealer told me it was because fluid had leaked into the stereo from the cupholder above it. Now VW won't honor the warranty claiming an "outside cause." Of course, the dealer is quoting me a ridiculous price for the stereo alone. I have most certainly not intentionally caused a leak and I have no idea why there has not been a seal installed to prevent such things from happening in the first place. The dealer is also claiming the stereo is completely damaged although it works without a problem (besides draining the battery when the engine is off). Any suggestions or moral support? Stan |
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#2
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I feel sorry for you, but you can't expect VW to give you a free radio for
something like that. I have seen radios with, coke, Pepsi, water, coins jammed into the cassette player. I have even seen the same inside the climate control units on such equipped car. "Stanislav R. Perchev" > wrote in message .wustl.edu... > > Here is an odd case -- the battery on my '03 Golf was drained by the > stereo. The dealer told me it was because fluid had leaked into the stereo > from the cupholder above it. Now VW won't honor the warranty claiming an > "outside cause." Of course, the dealer is quoting me a ridiculous price > for the stereo alone. I have most certainly not intentionally caused a > leak and I have no idea why there has not been a seal installed to prevent > such things from happening in the first place. The dealer is also claiming > the stereo is completely damaged although it works without a problem > (besides draining > the battery when the engine is off). Any suggestions or moral support? > > Stan |
#3
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I understand your rationale but my concern is that the stereo actually
works. Even if not covered by warranty (again, the car does not exist in a vacuum environment so every time something breaks it must be due to an "outside cause"), there is no way the whole thing has to be replaced especially given the price the dealer quotes me. Actually I would expect VW to solve this problem. I have used the cupholder the way it is intended. I think we can all agree that this is not the best place for a cupholder, especially now that I know you have seen other such issues. The only reason I replaced my A2 Golf, which I loved, with this one was to avoid the constant repair bills. The VW salesman was certainly convincing when he said that the warranty will cover everything that goes wrong with the car. Maybe I am naive for thinking this would be the case but by saving themselves a few hundred dollars by denying a warranty claim, VW certainly will loose me as a customer, and I intended to have many other VW cars in my life. And I guess I will stop advertising VW to my friends and colleagues (which I have been vehemently doing) or run the risk of being a hypocrite. On Wed, 29 Sep 2004, Woodchuck wrote: > I feel sorry for you, but you can't expect VW to give you a free radio for > something like that. I have seen radios with, coke, Pepsi, water, coins > jammed into the cassette player. I have even seen the same inside the > climate control units on such equipped car. > > > "Stanislav R. Perchev" > wrote in message > .wustl.edu... > > > > Here is an odd case -- the battery on my '03 Golf was drained by the > > stereo. The dealer told me it was because fluid had leaked into the stereo > > from the cupholder above it. Now VW won't honor the warranty claiming an > > "outside cause." Of course, the dealer is quoting me a ridiculous price > > for the stereo alone. I have most certainly not intentionally caused a > > leak and I have no idea why there has not been a seal installed to prevent > > such things from happening in the first place. The dealer is also claiming > > the stereo is completely damaged although it works without a problem > > (besides draining > > the battery when the engine is off). Any suggestions or moral support? > > > > Stan > > > |
#4
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In article l.edu>,
"Stanislav R. Perchev" > wrote: > I understand your rationale but my concern is that the stereo actually > works. Even if not covered by warranty (again, the car does not exist in > a vacuum environment so every time something breaks it must be due to an > "outside cause"), there is no way the whole thing has to be replaced > especially given the price the dealer quotes me. Actually I would expect > VW to solve this problem. I have used the cupholder the way it is > intended. I think we can all agree that this is not the best place for a > cupholder, especially now that I know you have seen other such issues. > The only reason I replaced my A2 Golf, which I loved, with this one was to > avoid the constant repair bills. The VW salesman was certainly convincing > when he said that the warranty will cover everything that goes wrong with > the car. Maybe I am naive for thinking this would be the case but by > saving themselves a few hundred dollars by denying a warranty claim, VW > certainly will loose me as a customer, and I intended to have many other > VW cars in my life. And I guess I will stop advertising VW to my friends > and colleagues (which I have been vehemently doing) or run the risk of > being a hypocrite. > If all else fails, you might get another Monsoon on ebay. There is one from a 2003 car currently at $80 with one bid and three days to go. I have no idea what they normally sell for. But whatever it is, it's probably cheaper than a new one from the dealer. You need to find out first, however, what Monsoons are interchangeable with yours. By the way, perhaps your regular car insurance would cover part of the cost. |
#5
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Stanislav, what I'd recommend first is going to another VW dealer.
What happened to me was that I had to change 4 dealers that were major a-holes and the 5th one turned out to be quite OK. Unfortunately for some reason service satisfaction doesn't seem to rank very high with VW dealers. I can say that I've been happier with my Ford, Saturn and Nissan dealers on previous cars I've owned. With that in mind I'd first try a new dealer. Don't mention what happened to the stereo - let them diagnose that for you. It could be a mechanical failure that they're trying to blame on your soda spilling but actually it could be something else. Let them diagnose it for you instead of telling them what happened. If that doesn't work I'd try to take apart the stereo myself and clean up the inside - there might be gunk from the soda you spilled that could be causing the problems. If that doesn't work - I'd rather get a new stereo from Crutchfield that go the Monsoon route again cause you can get better bang for your buck. William Maslin > wrote in message >... > In article l.edu>, > "Stanislav R. Perchev" > wrote: > > > I understand your rationale but my concern is that the stereo actually > > works. Even if not covered by warranty (again, the car does not exist in > > a vacuum environment so every time something breaks it must be due to an > > "outside cause"), there is no way the whole thing has to be replaced > > especially given the price the dealer quotes me. Actually I would expect > > VW to solve this problem. I have used the cupholder the way it is > > intended. I think we can all agree that this is not the best place for a > > cupholder, especially now that I know you have seen other such issues. > > The only reason I replaced my A2 Golf, which I loved, with this one was to > > avoid the constant repair bills. The VW salesman was certainly convincing > > when he said that the warranty will cover everything that goes wrong with > > the car. Maybe I am naive for thinking this would be the case but by > > saving themselves a few hundred dollars by denying a warranty claim, VW > > certainly will loose me as a customer, and I intended to have many other > > VW cars in my life. And I guess I will stop advertising VW to my friends > > and colleagues (which I have been vehemently doing) or run the risk of > > being a hypocrite. > > > > If all else fails, you might get another Monsoon on ebay. There is one > from a 2003 car currently at $80 with one bid and three days to go. I > have no idea what they normally sell for. But whatever it is, it's > probably cheaper than a new one from the dealer. You need to find out > first, however, what Monsoons are interchangeable with yours. By the > way, perhaps your regular car insurance would cover part of the cost. |
#6
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My 2002 Jetta TDI wagon contains examples of notable idiocy from end to end. That cupholder being strategically placed where it obstructs (and endangers!) the radio is merely the 0.01% tip of VW's bonehead iceberg. |
#7
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And cars were made for the purpose of driving from point A to B, and not
being a traveling restaurants. I do agree it's a bad place for a cup holder unlike the Passat. "Model Citizen" > wrote in message news:hM_7d.64978$He1.53197@attbi_s01... > > My 2002 Jetta TDI wagon contains examples of > notable idiocy from end to end. That cupholder > being strategically placed where it obstructs > (and endangers!) the radio is merely the 0.01% > tip of VW's bonehead iceberg. > |
#8
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I'll sell you my armrest cupholder insert.
Model Citizen > wrote: > >My 2002 Jetta TDI wagon contains examples of >notable idiocy from end to end. That cupholder >being strategically placed where it obstructs >(and endangers!) the radio is merely the 0.01% >tip of VW's bonehead iceberg. > Jim B. |
#9
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On Sun, 3 Oct 2004, Model Citizen wrote:
> My 2002 Jetta TDI wagon contains examples of > notable idiocy from end to end. That cupholder > being strategically placed where it obstructs > (and endangers!) the radio is merely the 0.01% > tip of VW's bonehead iceberg. Did you purchase this car sight unseen, or did you ignore these examples of notable idiocy during your test drive and while conducting your pre-purchase research? Seems like I see another example of notable idiocy. Craig |
#10
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Craig, usually on a test drive you don't look too much on where your
armrests are set or think that the door handles will start peeling, or that the cupholder is idiotically set. Well, besides the cupholder placement, the doorrest lid breaking and the interior plastic peeling complaint I can't say anything much is an example of idiocy on the Jettas. The really funny thing is that every other car I owned (Satturn SL2, Nissan Sentra, Mercury Sable) had better placement for cupholders or had a place where you can put an aftermarket one. The Jetta has none. |
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