"Gary Rall" > wrote in message
news:sc%ye.11518$Qo.8275@fed1read01...
>I bought a new x5 this year and was told that everything was covered except
>the tires and gas under the extensive warranty. When I picked it up the
>steering wheel was off center about 3 degrees but the car tracked straight
>on so I did not worry about it... I did call service and they said just
>bring it in when you get it serviced..... Found out later that 1st service
>is not for 12k miles.... ok still not worried since I was under
>warranty!!!.
>
> However, last week the Navi lost date & Time and the Blue Tooth lost its
> paring. Took it in to North Scottsdale AZ, BMW to get looked at and the
> service tech said that he would not fix the steering wheel off center
> because the car had over 2k on it... He then said that there are other
> things that are not covered by the 4-year warranty from BMW. He further
> went on to say that if he fixed it he would get into trouble from BMW
> since it had over 2k on it. He did re-pair the Bluetooth phone but said
> he did not know why everything else (i.e. date, time, fuel consumption)
> reset...
>
> I am not that concerned about loosing the date and time and B/T even
> though it required an unscheduled visit, but I sure thought that BMW (with
> its Precision Engineering mantra) would take care of the steering wheel
> off-center issue. The Service department just said to live with it since
> it tracks straight!!! I would have brought it in sooner if I would have
> known that I would get this type of treatment on my 1st visit. I have
> never been treated like this with my other cars (3 Lexus autos). Also
> when I called in I offered to leave it (since I had several appointments
> during the day) if they could give me a loaner but they said that I would
> have to wait while they looked it over first.... again never had this
> problem with any Lexus dealer in the past they always had Lexus loaners...
> Later I found out that IF they would have needed to keep it overnight I
> would have been given a Hertz rental but not a BMW.
>
> Anyways Now I have a new car with the steering wheel off center and every
> time I take others for a ride ( I am a real-estate broker so I take lots
> of folks for rides) I point out the poor customer service I have received
> so far and give my story of the off center steering wheel. All I can say
> is that otherwise the car is great but the service I have received has
> soured my on any future BMW purchases.
>
> Gary Rall
>

wow all this while 50,000 Africans die each day.............