"Percival P. Cassidy" > wrote in message
...
> What does the "5-star" rating signify? I had less-than-outstanding
> experiences with two "5-star" dealers, and the last time I looked, one of
> them no longer had that rating (and therefore did not show up in the "find
> a dealer" listing when we were looking for a new vehicle).
>
> What does a dealer have to do to get (and lose) that rating?
>
> Perce
>
>


I believe they have to qualify annually (or at least periodically). I don't
know the specifics, but I believe customer satisfaction surveys, return
visits for the same repairs, condition of the shop, etc. are part of the
equation. The dealer I use has been a 5-star dealer for as long as I can
remember. You can eat off of their shop floor and I have not had a single
occurrence when any repair wasn't done right the 1st time (and that's over
nearly 20 years and several cars/van's/trucks). A little expensive, but
worth it when those are the results.